For any unused and undamaged product, request a return authorization number through contact@radiovans.com and return it with its included accessories and packaging along with the original receipt (or gift receipt) within 20 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method less a 15% restocking fee. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Any custom designs or clearance items.